Emirates Responds to Laptop Ban With A new Service For Laptops and Tablets.

Emirates introduces laptop and tablet handling service for US flights
Emirates Airlines introduces new laptop and tablet handling service for US flights in the wake of electronics ban by United States Government.

The United Arab Emirates Airline – Emirates Airline has launched a new laptop and tablets handling service in the wake of the electronics ban by the United States government on some passengers from the Middle-East and North African countries.

The new service according to their press release:

Will allow Emirates customers travelling to the US via Dubai to be able to utilise their own laptops and tablet devices on the first part of their journeys, and also during transit in Dubai.

They must then declare and hand over their laptops, tablets, and other banned electronic devices to security staff at the gate just before boarding their US-bound flight. The devices will be carefully packed into boxes, loaded into the aircraft hold, and returned to the customer at their US destination. There will not be any charge for this service.

The release further stressed that;

Passengers on US-bound flights starting their journeys in Dubai are encouraged to pack their electronic devices into their check-in luggage in the first instance, to avoid delays.

Customers should be aware that there will be a detailed search of all hand baggage on non-stop flights to the US from Dubai. They should, therefore, declare their devices before the search, or ensure their electronic devices are packed into their check-in luggage in the first instance.”

According to Sir Tim Clark, President of Emirates Airlines:

Our aim is to ensure compliance with the new rules while minimising disruption to passenger flow and impact on customer experience. Our new complimentary service enables passengers, particularly those flying for business, to have the flexibility to use their devices until the last possible moment.”

Once on board they can still stay connected on their mobile phones. Our historical data shows that on Emirates’ US flights, 90% of passengers using our onboard mobile and Wi-Fi connectivity services do so via their smartphones. Only 6% connect via their laptops, and 4% via their tablets. That is not to say that other passengers are not using their devices offline, but perhaps the silver lining to this is that they can now justifiably give themselves a break from their devices, enjoy our onboard service and catch up on the latest movies, music, and TV box sets that we have on offer.

Also Read:  After US, UK also announces an electronics ban on flights from the Middle East & North Africa

Reason for the Electronic Device Ban and Affected Airlines

Earlier this week, the United States instructed nine Middle-Eastern and North-African airlines to stop passengers from bringing most types of electronic devices into the cabin for U.S. bound flights. Instead, they’ll have to check them in their baggage which breaches the security protocols of most of these airlines.

The affected airlines are Emirates Airlines, Etihad Airways, Egypt Air, Kuwait Airways, Royal Air Maroc, Royal Jordanian, Saudia Airlines, Turkish Airlines, and Qatar Airways.

Devices Banned

Apart from portable mobile devices (Smartphones and feature phones), all other electronic devices and gadgets: iPads, Tablets, eReaders, Portable DVD players, Gaming consoles and cameras will have to checked in.

Summary of Emirates Airlines New Electronic Device Service

  • Enables US-bound passengers to use their laptops and tablets until just before boarding
  • Emirates security staff will collect laptops and other banned electronic devices, carefully pack them in boxes and load them into the aircraft hold
  • Customers can continue to use smartphones on board, staying connected with mobile telephone services and free Wi-Fi
  • Customers can collect their electronic devices at their respective destinations
  • This electronics ban does not apply to Emirates’ US-bound flights via Milan and Athens
  • This service is offered free of cost by Emirates

Emirates customers flying to the US can find out more about how the new TSA rules impact them at www.emirates.com/electronicsban.

Image Credit: Emirates Facebook Page

Mac-Jordan Degadjor

Award winning Ghanaian Technology and Startup Enthusiast. Passionate about the inter-correlation of technology, entrepreneurship and innovation within the African tech ecosystem. Tweet: @MacJordan Got news, products or services to promote on the blog, reach out via hello[at]macjordangh[dot]com or (+233) 544335582